At Peerless Maids, trust and professionalism are our top priorities. We ensure
that our team members are thoroughly vetted, including background checks
and drug testing, to provide you with peace of mind. Our staff are fully
trained and dedicated to delivering exceptional service. Additionally, we are
bonded and insured, protecting you against any potential damages during
our services.

Our operating hours are Monday to Friday, 8:00 AM to 5:00 PM. We strive to
accommodate your preferred cleaning days and times, offering both morning
and afternoon slots. Exact arrival times may vary due to traffic and other
unforeseen circumstances.

To cancel or reschedule a cleaning, please contact us 24 hours in advance.
Cancellations made with less than 24-hour notice, or if our team cannot
access your home, will incur a $50 fee. For one-time cleanings, 48-hour notice
is required.

Peerless Maids provides all necessary cleaning supplies and equipment,
adhering to the highest standards for safety and environmental friendliness.
We cannot use client-provided equipment or supplies without a signed
liability release.

We do not require long-term contracts. Our Customer Service Agreement
outlines our cleaning procedures and company policies. You may cancel your
service at any time, subject to our cancellation policy.

Our team takes great care with your belongings. In the rare event of damage,
we will inform you immediately and work with you to repair or replace the
item.

Your presence during cleaning is optional. Many clients provide us with a key
or access code for convenience.

If you're not home, you can provide us with a key or access code. We ensure
the utmost security for your keys and access information.

We endeavor to send the same team for each cleaning. In case of staff
absence, we ensure that a familiar face is always part of the team.

We are closed on major holidays. If your cleaning falls on a holiday, we will
contact you to reschedule.

We are pet-friendly and take steps to make your pets comfortable during our
visit. Please inform us of any pets and their names for personalized care.

While tipping is appreciated, it is not required. Feedback through calls, emails,
or reviews is also highly valued.

Gift certificates are available and can be a thoughtful gift for various
occasions.

Our cleaners have non-compete agreements. Direct hiring without our
written consent incurs certain conditions and fees.

We ask that you tidy up before our arrival to facilitate efficient cleaning

If you're not satisfied with our cleaning, contact us within 24 hours, and we'll
return to re-clean the area at no extra charge.

We hold several industry certifications, ensuring top-quality service.

We will collect and dispose of all household trash. Please indicate where your
trash cans are located.

We focus on eco-friendly and safe cleaning practices, using sustainable and
effective products and equipment.

Your satisfaction is guaranteed. If you're unhappy with any aspect of our
service, we'll return to address the issue.

We avoid cleaning biohazardous materials like pet accidents and medical
waste, focusing on general cleaning tasks.

Our rates may change based on the time required to maintain our cleaning
standards. We will communicate any rate adjustments in advance.

Severe weather may impact our operations. We will reschedule your cleaning
if necessary.

We offer weekly, bi-weekly, and monthly cleaning schedules. Monthly
cleanings occur every four weeks.

While we cannot remove our shoes due to safety regulations, we can wear
protective shoe covers inside your home.

We clean behind furniture and appliances as far as we can reach without
moving heavy items.

Limited window and dishwashing services are included. Additional services
may incur extra charges.

We do not typically include laundry services due to the varying nature of
laundry equipment and the time required.

We use a two-step ladder and extension tools for high areas, following safety
regulations.

Organizing your space before we arrive helps us clean more effectively. Extra
charges apply for excessive clutter.

We offer move-in/move-out and post-construction cleanings, requiring
specific conditions like electricity and running water.

Deep cleaning, including wall washing, is available with additional rates.

We clean blinds with care but are not responsible for wear and tear or
damage due to age or poor construction.

For our staff's comfort, we request the thermostat be set between 68-74°F
during cleaning.

We clean around electronics but avoid cleaning screens to prevent damage.

We can place moldy shower curtains and mats in your laundry room for
washing.

We hold several industry certifications, ensuring top-quality service.

We require convenient parking to ensure uninterrupted cleaning service.